Booking Policy
When making a reservation at Hepburn Springs Motor Inn, please ensure you provide a valid government-issued ID. This policy helps us verify your booking and ensures a smooth check-in process upon arrival.
Your reservation is guaranteed until your arrival date. After that time, it will no longer be guaranteed, and the room may be reassigned. We will charge your credit card within 5 days after we have confirmed your reservation. The hotel has the right to cancel your reservation if we do not receive the pre-payment deposit. We will send you a cancellation confirmation via email immediately after cancelling your booking.
Standard Booking Price
The standard booking price includes the following:
- Utilities (water, gas, and electricity)
- Internet and cable TV usage
- Towels, bed linen, and hairdryer
- Cleaning before and after your stay (daily cleaning is available upon request for an extra charge)
- All room amenities and facilities as mentioned on our website pages and in our correspondence.
Important
When you make a reservation, you are booking a room type (not a specific room number). Each room type includes similar rooms of similar size and equipment; however, interior design can differ. We will process your booking within 24 hours of receiving your request. Please note, your booking has not been made or verified until you receive a confirmation email from reservations@hepburnspringsmotorinn.com.
Deposit Policy
To secure your booking, a prepayment of the total price may be charged at any time. This prepayment guarantees your reservation and confirms your commitment to stay with us.
Cancellation Policy
We understand that plans can change. Our cancellation policy allows for free cancellation up to 2 days before your scheduled arrival. If you need to cancel within 2 days of your arrival, the total price of the reservation will be charged to cover the cost of the booking. This policy helps us manage our availability and ensure other guests have the opportunity to book.
No Show Policy
In the unfortunate event of a no-show, where you do not arrive on your scheduled check-in date without prior notice, the total price of the reservation will be charged. This policy ensures that we can manage our resources effectively and accommodate other guests.
Child Policy
We welcome guests of all ages at Hepburn Springs Motor Inn. Children aged 3 years and above are considered adults for booking purposes. Our cot and extra bed policies are as follows:
- For children aged 0-2 years, a cot is provided free of charge, and an extra bed is available at AUD 25 per child, per night.
- For guests aged 3 years and above, an extra bed is available at AUD 25 per person, per night.
Please note that supplements are not calculated automatically and will be paid separately during your stay. One cot or extra bed is available upon request, subject to availability.
Check-in at 2:00pm
Check-in at Hepburn Springs Motor Inn begins after 2pm. We strive to have your room ready and waiting for you upon arrival, ensuring a smooth and welcoming start to your stay. You can check in any time from 2pm local time. Room keys will be available at reception. Arrangements for checking out will be made at the same time. The balance of the full rental amount is payable on arrival at check-in time. Check-in cannot be completed until full payment and security deposit pre-authorisation for the room has been received and approved.
Check-out at 11:30am
You can check out any time up until 11:30am local time. Later check-out times may be requested, although we may not always be able to accommodate late changes, depending on availability. At check-out time, please drop keys into the designated drop box located at reception.
Damage Policy
During your stay, the room and all equipment and furniture should be treated with care and kept in order. Immediate notification to our staff will be expected for any damages or breakages in the room. You (the tenant) are financially responsible for any damage to the room. This includes losses caused by you or a third party’s negligent actions and behaviour (including pets). A detailed review of the condition of the room and all equipment and facilities will be made soon after check-out. You will be responsible for any damages or breakages found that are over and above normal wear and tear and usage.
Pet Policy
Pets are not allowed on the hotel premises. There will be a fine if any evidence of pets is found in the room or building areas.
Group Bookings
Group rates apply to bookings of five or more room nights (rooms multiplied by nights). Bookings of five or more room nights with fewer than ten rooms on any night receive 15% off our base rate. Bookings of ten or more rooms on every night of the stay receive our flat group rate: $110 per room per night from Sunday to Thursday, $160 per room per night on a Friday, and our standard non-refundable rate on Saturday nights and on Fridays that fall within Victorian school holidays. The flat rate applies to any room type and we allocate the mix of rooms. A group is never charged more for a night than the same room would cost booked individually on our website at the time of quoting.
Group rates are not available on public holidays, the night before a public holiday, or long weekends, and group bookings are not accepted for those dates.
All group rates are non-refundable. A quote is an indicative estimate and is not a booking until it is confirmed by payment. Quotes are valid for 72 hours.
Where the organiser pays for the group, a deposit of 10% of the total confirms the booking and the balance is due 30 days before arrival. Where arrival is within 30 days, the total is payable to confirm. Where guests pay separately, each guest pays for their own room within 14 days of the organiser accepting the quote if the stay is within six months, or by 60 days before arrival if the stay is further out. Rooms not paid for by the due date are released for general sale.
When a quote is accepted, the quoted rooms are held for the period shown on the quote. Rooms not confirmed by payment before the hold expires are released for general sale without notice.
Room allocation within a room type is at our discretion. Our Twin Rooms contain a queen bed and a single bed, not two single beds. Minimum length of stay rules that apply to general bookings also apply to group bookings.
Cancellation of a group booking, in whole or in part, is subject to the non-refundable terms above. Where a booking is cancelled more than 48 hours before arrival, amounts paid are held as a credit for a future stay at our discretion.
Extension of Stay
After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive. If you are already staying with us and would like to stay longer, please let us know at least 24 hours before your check-out date. We will do our best to accommodate your new plans, and this may include relocating you to a similar room should this be necessary.
Non-smoking Policy
Smoking is not allowed in any of our rooms or public areas. You will be asked to sign a document agreeing to a fine if any evidence of smoking is found in the room or building areas.